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Load-shedding plan

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Why bringing up load shedding in 2023?

Load-shedding plans were designed in parallel with the development of the electricity networks. They are updated every year, along with consumption and production forecasts. This emergency measure, which was introduced in Monaco more than 20 years ago, protects the European electricity system against the risk of a blackout if electricity production resources are no longer sufficient to meet the population's energy needs. In recent years, production resources have generally been sufficient to cover consumption at all times, although the issue of load-shedding has sometimes been raised due to severe cold or unavailability of some power plants, or has actually been implemented locally. As the risk was very limited, stakeholders communicated very little. For the coming winter, three factors are causing strain on the French, and European, electricity grids, increasing the risk of load-shedding. Firstly, the French nuclear power plants are largely undergoing maintenance, with half the reactors shut down. Work schedules predict a return to service in the winter, if maintenance programmes go ahead as planned.

What's more, some European countries rely on electricity generation facilities that use natural gas as their primary energy source. However, the post-Covid global recovery and international tensions are creating uncertainty about the quantities of gas that Europe will receive this winter, and consequently about the electricity that can be generated. Drought is the final factor of uncertainty, since the reservoirs that enable hydroelectric plants to produce electricity, particularly in the winter, are not full.

Winter consumption, meanwhile, depends on temperatures that cannot be predicted far in advance, and which can sometimes be harsher than normal during cold spells. The consumption that would result from such a period of intense cold can be estimated, as can its impact on the electricity system. In the event of strain on the electricity system, and difficulties in adjusting production to demand, the only lever left is to control and reduce consumption.

What is a blackout?

How to avoid activating a load-shedding plan? By reducing our use.

Production and use forecasts are made on an ongoing basis for the European electricity system. They provide a vision over several months.

The Principality's electricity network is supplied by France and is therefore exposed to the same risks. It is therefore important to remind all consumers how important it is for them to consume soberly and to follow good practices. This solidarity in limitation of power demand reduces the risk of production becoming momentarily insufficient to cover needs.

With this in mind, SMEG is launching a communication campaign on social networks on eco-actions to be taken throughout the year, particularly in wintertime.

How is a load-shedding plan announced and organised?

Short-term forecasts give a good vision of uses over the next few hours and days. If risk situations are identified, SMEG will communicate extensively with consumers to inform them of the time slots and days when they must reduce their consumption. The highest consumption hours are from 8am to 1pm and from 6pm to 8pm in winter and on weekdays, and the risk may occur for a few days in wintertime.

If these voluntary actions to reduce uses are not sufficient, SMEG will reduce the voltage of the entire electricity network by 5%, in coordination with the Prince's Government, so that the general power supply can be maintained. This reduction in voltage will generate a reduction in electricity use with no risk to consumer equipment.

Once implemented all these measures, and if the risk situation remains, as a last resort and in coordination with the Prince's Government, targeted, controlled, local power cuts lasting a maximum of 2 hours will be applied to non-sensitive consumers.

What to remember about the load-shedding plan

There is no threat of a blackout due to electricity shortage.

Anticipating any risk, more than ever, better control of uses contributes collectively both to environment protection and greater availability of energy.

Communications from SMEG and the Prince's Government on the targeted reduction in consumption will have to be taken very seriously by everyone so that our electricity system will not be at risk this winter.

A large number of measures will be taken before it becomes necessary to make occasional local power cuts, but this risk cannot be ruled out.

In all cases, the residents and businesses will be informed in advance of the times and days when the electricity network will be at risk

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I want to subscribe to a new contract. What information do I need to give SMEG?

To subscribe to an energy contract, you can go directly to SMEG, 10 avenue de Fontvieille. Our agents will welcome you Monday to Friday, 9am to 5pm.

You can also send us the following information by e-mail to commercial@smeg.mc, by post to SMEG, 10 Avenue de Fontvieille, PO Box 633, 98013 MONACO CEDEX, or by fax to (+377) 92 05 05 92.

Supporting documents required:

Your full civil status and contact details (phone, email).

The name of the previous occupant.

A copy of the lease (or its rider) or the title deed stating the exact address, floor and apartment number.

The type of supply (permanent or temporary: pending rental or works).

The desired power.

The desired effective date .

If you wish to offset your gas consumption: "eco2".

Other documents required:

If you are not the contract holder: a power of attorney from the contract holder in your favour allowing you to carry out the administrative formalities on their behalf.

If the premises concerned by the application have been without electricity supply for 3 months or more, or had a temporary supply for 3 months or more: a safety points inspection certificate concerning your electricity (point E) or gas (points A and B) installation, or on the combined gas/electricity installation.

If your premises are new or if the electricity installation has been renovated: a compliance certificate for new installation (electricity/gas) issued by an approved inspection agency in the Principality.

If the premises concerned by the application are regulated by the Monaco Law: a certificate of compliance with safety and comfort standards.

If your request concerns a company: an extract from the Trade and Industry Register and the Statistical Identification Number (NIS).

If you wish to pay by direct debit: a full bank details statement (IBAN + BIC/Swift CODE).

Depending on the technical context, SMEG's intervention may require a scheduled appointment.

I'm moving out but a new tenant/owner is taking over my home. Do I still have to terminate my contract?

Other questions or requests? Contact us!

Address and opening hours:

Société Monégasque de l’Electricité et du Gaz (Monaco Gas and Electricity Company)

Customer reception: 11 Allée Guillaume Apollinaire, "Les Jacarandas"

Postal address: 10 Avenue de Fontvieille, Monaco, PO Box 633, 98013 MONACO Cedex

Our offices are open Monday to Friday non-stop from 9:00 am to 5:00 pm.

A SMEG representative is available at (+377) 92 05 05 00

You can also contact us 24/7 by leaving a message:

• By fax : (+377) 92 05 05 92

• By Email : smeg@smeg.mc

Customer Relations Department

Email: commercial@smeg.mc — (+377) 92 05 66 44

24/7 emergency service

Electricity or gas supply failure? After checking your installation for any malfunction, call our emergency number, where a representative is available 24/7 to help you restore the power supply. We guarantee an emergency phone service 24/7 (calls recorded) – +377 92 05 05 05

For more information, please go to our Contact page

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New Customer Area coming soon !

We're adapting our businesses as energy distributors and suppliers to the energy transition.

To meet your needs, SMEG has chosen to diversify its activities and offer you, both individuals and professionals, a wider range of services.

Our mission is to help you manage your energy.

Discover soon a new Customer Area designed by you and for you*: a new way of managing energy on a daily basis and contributing to this territory’s energy transition.

* Did you know? Voluntary customers were given the opportunity to preview the Customer Area new functionalities and design, to create a tool tailored to your needs. We have also paid particular attention to the development suggestions our customers shared with us over the years.

If needed, our Customer Relations Department is available by phone: (+377) 92 05 66 44 - commercial@smeg.mc

More informations :

https://smeg.energy/en/desk ( since 12 th of november )

need more information?

Contact our Customer Relations Department.